Customer service – our primary key performance indicator
A customer service level of over 98% is our goal.
This highly visible benchmark strongly influences the way in which we manage our business and invest for the future.
Meeting the increasing demands of our customers, often across national boundaries, requires dedication and focus.
It's about delivering the right product at the right time in the right quantity to the right place.
With 19 factories in seven countries, McBride combines service and efficiency. With over £20 million invested every year in new plant and equipment, we continue to improve our manufacturing skills and capabilities.
Production planning, supply chain logistics, investment in IT processes and working with our suppliers are integral to meeting our goal and improving our customer service still further.