Business ethics
We expect all our employees to behave legally, ethically and responsibly. Our policies and procedures support this.
We aim to ensure that all our business dealings comply with the law and are conducted with discretion, integrity and respect for all parties.
We're committed to providing high quality products and services for our customers. We measure customer service and regard it as our main performance indicator.
Our contracts with suppliers are based on fairness and equality of treatment. We favour suppliers which operate ethically and responsibly and who minimise their impact on the environment. No bribes are permitted, whether direct or indirect.
We have procedures to prevent unauthorised disclosure of confidential information to and from competitors.
Our whistle-blowing policy statement gives employees a channel to report suspected malpractices.
We do not tolerate insider dealing, which is illegal.
